Refund policy
Thrive Church Shop
shop.thrive.church
Last updated November 11, 2026
This policy explains when we can help with an order, and when we can’t accept a return.
Questions? Email judah@thrive.church.
Made to order
Every item in the Thrive Church Shop is made to order through Printify. We don’t keep inventory on the shelf. Because each item is printed after you check out, we can’t accept returns for size, color, or preference, and we can’t accept returns because you changed your mind.
Please check the size guide and product details before you order.
If something is wrong with your order
If your order arrives with a misprint, is damaged in shipping, or is the wrong item, we’ll replace it at no cost.
To request a replacement:
- Email judah@thrive.church within 30 days of delivery.
- Include your order number if you have it, a short description of the issue, and a photo of the problem.
We’ll take it from there and arrange a free replacement. If we can’t replace the item, we’ll give you a full refund.
Cancellations or changes
We can cancel an order at no cost only if we catch it before it goes into production. Regular shop orders are sent to production automatically. That usually happens a little more than an hour after Printify receives the order, but it is not guaranteed and can happen sooner. If you need to cancel, email judah@thrive.church as soon as you can after you order.
Once production has started, we can’t cancel the order. If an item arrives with a misprint, is damaged in shipping, or is the wrong item, we’ll still replace it as described above. If we can’t replace the item, we’ll give you a full refund.
How to reach us
Thrive Church
Thrive Church Shop
Email: judah@thrive.church
Mail: PO Box 368, Terryville, CT 06479, United States